Privacy policy.

Effective 2 October 2026. This replaces our policy dated 31 January 2023.

This policy explains what personal information Raise The Bar (trading as RTB Gym, "RTB", "we", "us") collects, why we collect it, who we share it with and what you can do about it. We follow the Australian Privacy Principles in the Privacy Act 1988 and the Spam Act 2003.

It applies to rtbgym.com.au, our application and booking forms, our ads, and our gyms at 4 Duke Street, Windsor VIC and 21/107 Wells Road, Chelsea Heights VIC 3196.

What we collect

• Contact details: your first name, email address and mobile number when you apply, book a call, book a class or buy from us.
• Your application answers: your goal, what you have tried, what has held you back, how often you can train, when you want to start and anything you choose to write to us.
• Health information: if you tell us about an injury or a health condition, on a form, on a call or in the gym. We only use this to coach you safely. We ask for no more than we need.
• Training records: your bookings, attendance, lifts and program data once you train with us.
• Payment details: payments are handled by our payment providers. We do not see or store your full card number.
• Website data: pages viewed, the ad or link that brought you here, your device and browser type, and an approximate location from your IP address.

How we collect it

Mostly from you directly: when you fill in a form on this site, book a call, message us, buy a pack or train with us. Some website data is collected automatically through cookies and similar tools (see below).

Why we collect it

• To respond to your application and call you about it.
• To build your program and coach you safely.
• To manage bookings, memberships and payments.
• To send you information about RTB programs, offers and events (you can unsubscribe at any time).
• To measure which ads and pages work, and to improve this site.

You can choose not to give us your details. If you do, we may not be able to process your application or coach you.

How we contact you

When you apply or book, you agree we can contact you by phone, SMS and email about your application and our programs. Every marketing email and SMS includes a way to unsubscribe. You can also reply STOP to any SMS, or email us and we will take you off the list. We record when and where you gave consent.

Cookies, pixels and analytics

This site uses the Meta (Facebook and Instagram) pixel and Conversions API, Google Analytics and Google Ads. These tools use cookies and similar technology to tell us how people use the site and whether our ads work. When you submit a form we may send Meta a hashed (scrambled) copy of your email and phone number so it can match the action to an ad. Meta and Google may also use this data under their own privacy policies.

You can block cookies in your browser settings, and you can control ad personalisation in your Meta and Google account settings. The site still works if you do.

Who we share it with

We do not sell your information. We share it only with providers who help us run RTB:

• Hapana (our gym management and customer contact system, including Hapana Grow)
• Supabase (secure database hosting for form submissions and our member apps)
• TrainHeroic (the app that delivers your program and tracks your lifts)
• Newie, Stripe and Ezypay (payments)
• Meta and Google (advertising and analytics)
• Google Workspace and Make (email and internal automation)

Some of these providers store data outside Australia, including in the United States. We also disclose information where the law requires it.

How we store and protect it

Your information is held in the systems above, with access limited to RTB staff who need it. We use passwords, access controls and encrypted connections. No system is perfectly secure, but if a data breach is likely to cause you serious harm we will tell you and the regulator, as the law requires.

We keep your information for as long as we need it for the reasons above, or as the law requires, then delete it or remove your identity from it.

Before and after photos and testimonials

We only publish your photos, results or words with your permission. You can withdraw that permission at any time and we will take them down.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us at the address below. We will respond within 30 days.

Complaints

If you think we have mishandled your information, contact us first and we will work to fix it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Raise The Bar (RTB Gym)
4 Duke Street, Windsor VIC
21/107 Wells Road, Chelsea Heights VIC 3196
Email: chelseaheights@rtbgym.com.au

Changes

We may update this policy. The current version is always on this page, with the date it took effect at the top.